Amazon.com: Customer reviews: PetSafe® Simply Clean® Self-Cleaning Cat Litter Box, Automatic Litter Box for Cats, Works with Clumping Cat Litter
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  • PetSafe® Simply Clean® Self-Cleaning Cat Litter Box, Automatic Litter...
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Customer reviews

3.2 out of 5 stars
3.2 out of 5
6,234 global ratings
5 star
38%
4 star
13%
3 star
13%
2 star
9%
1 star
27%
PetSafe® Simply Clean® Self-Cleaning Cat Litter Box, Automatic Litter Box for Cats, Works with Clumping Cat Litter

PetSafe® Simply Clean® Self-Cleaning Cat Litter Box, Automatic Litter Box for Cats, Works with Clumping Cat Litter

byPetSafe
Size: MediumChange
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Top positive review

Positive reviews›
Rebecca Biddle
5.0 out of 5 starsNot worth the moneylo
Reviewed in the United States on July 7, 2022
When I first got this litter box, it was a bit complicated to put together. When I figured it out, it was working well, but figured out that it is best to spray PAM non stick spray on the bottom or the clumps stick and do not get picked up. It was VERY hard to get up from the bottom without it being sprayed first. IF the urine clump is large, it does not go up through the conveyor and gets stuck at the top of it. After about a year, the motor stopped working as well, and I was forced to scoop more often. By 1 and a half years of having it, the motor is no longer working at all. It just flashes red all the time and makes noise but doesn't clean the litter box at all. After reading the other reviews, I see that 1 and a 1/2 years is about the life of these boxes. I am now looking for a different type of self cleaning box.
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Top critical review

Critical reviews›
Dax Marek Westerman
1.0 out of 5 starsGreat while it lasted; designed to wear out
Reviewed in the United States on November 14, 2022
This device didn't fail until last month (one year anniversary, go figure). I want to say at the outset that I was *extremely* happy with this device (while it worked). It performed so well, I could almost forget about the onerous cat-box chores.

That said, I had the same reported failure in that the plastic cog that delivers power from the motor to the litter tray wore out. Unfortunately, I didn't hear the noise that I now know signifies teeth skipping. My cat, however, did notice. I figured that out when I put him near it, it made a knocking sound, and he ran away all freaked out. Apparently, that noise was enough to spook him. He decided instead to start abusing a corner in the room behind some furniture, which he soaked. I had to tear up that part of the carpet.

Some points to consider:

- I have low-dust litter, per directions, and it still collected absolutely everywhere inside the assembly. This was after my practice of taking out the collection bin and shoving a vacuum hose in there periodically. I took the device apart to try to fix it, and I found absolute sand dunes of litter and the large white cog stripped out.
- There was even gunk caked in the teeth of the cogs. It would have been better to reverse the transmission wheel to let dust fall through to the floor than have a design where it was guaranteed to gather dust into the assembly. Even a little sweeper brush against the cogs would have been better than just waiting for it to fail.
- There has to be a pretty significant amount of torque being applied to keep the litter tray moving, and a plastic cog against the smaller metal transmission cog isn't going to cut it. This will fail, and unless one is inclined to take it apart, you're either faced with hassling with a warranty claim or throwing your $130 away.
- If you cat is easily freaked out, this might not be the litter box for you.

All that to say I was very satisfied with this device until I realized I had been sold something with a guaranteed fail date and had to deal with a subsequent carpet replacement.

Not happy.
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From the United States

Rebecca Biddle
5.0 out of 5 stars Not worth the moneylo
Reviewed in the United States on July 7, 2022
Size: MediumVerified Purchase
When I first got this litter box, it was a bit complicated to put together. When I figured it out, it was working well, but figured out that it is best to spray PAM non stick spray on the bottom or the clumps stick and do not get picked up. It was VERY hard to get up from the bottom without it being sprayed first. IF the urine clump is large, it does not go up through the conveyor and gets stuck at the top of it. After about a year, the motor stopped working as well, and I was forced to scoop more often. By 1 and a half years of having it, the motor is no longer working at all. It just flashes red all the time and makes noise but doesn't clean the litter box at all. After reading the other reviews, I see that 1 and a 1/2 years is about the life of these boxes. I am now looking for a different type of self cleaning box.
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Michael K. Holt
5.0 out of 5 stars In a world full of junk, here's a product actually designed with the consumer in mind.
Reviewed in the United States on February 21, 2021
Size: MediumVerified Purchase
Excellent product. Far superior to any other automated cat litter box. All of our cats adapted to it within hours of setting it up.

My only complaint would be that the side of the rotating bowl is not tall enough to stop litter from being kicked out. However I believe I can remedy that pretty easily with some help from Home Depot, i.e., a strip of plexiglass about four or five inches wide and thin enough to bend into a circle without cracking it. I will then attach this band of plexiglass near the top of the side using duct tape or some kind of contact cement or such. This should add enough height to the side to contain flying litter with minimal effort and no real changes to the product itself.

Until I can get this accomplished, it is noteworthy that the shape of the product after it is set up pretty much confines the cat using it to about an 18 or 20 inch long space on one side of the bowl, as the opposite side of the bowl is covered up by the conveyor that carries the clumps up to the retrieval bag after they are sifted out of the unused litter. As a result of this, virtually all of the litter that gets scratched out of the bowl lands in pretty much the same spot, making it fairly easy to clean up with a couple of passes of a stick type vacuum cleaner.

I am also very happy to report that this product has no kind of comb or rake being used to clean the litter as do most other automated litter boxes. Said rakes and combs get gummed up with clumping litter and become fairly useless after just a few passes through the litter.

This product operates by means of the rotating bowl forcing all of the litter through a grid, a little at a time. The unused litter continues on around the rotation path while the screen grid also guides the clumps into the bottom of the conveyor.

The user manual states that the bowl makes one complete rotation every 90 minutes. This means of course that all of the litter in bowl is sifted once every 90 minutes as well. The litter in the bowl is also being constantly leveled out as the bowl rotates, despite how often your cats are scribbling their signatures into the litter.

The conveyor is also interesting. Rather than a belt or such, there are some stationary strips mounted on a gentle rise. The top edge of these strips is scrolled with a wavelike pattern to prevent the clumps from rolling or sliding back down. In between these strips are other identical strips which are not stationary. These strips move up and down in a circular motion, similar to that of a horse on a merry-go-round. These moving strips pick up the clumps at one point and set them back down on the other strips a little farther up the slope. Thusly, the clumps sort of climb the stairs to the drop-off point.

A very ingenious conveyor. Minimal moving parts and minimal likelihood of the conveyor becoming jammed up by clumps falling off the edge of the conveyor and getting wedged between a roller and a belt or suchlike.

Hats off to the manufacturer, PetSafe, for their innovative idea, and extremely competent engineering of same. I would suggest to the designers a future revision of the product, simply adding about four more inches of height to the litter containment ring, which should not be at all difficult since said ring does not rotate with the rest of the bowl, i.e., the ring rests on top of the rotating bowl, seated on slick nylon slides to minimize friction, so that only the ring itself would really need to be changed to add height.

When I purchased this unit, I recall reading in the hype that the bowl was deep enough to prevent litter from being tracked out of the bowl. Unfortunately, I don't think whoever wrote that statement, has actually had very many cats, if any, in his/her lifetime. 🤔

The overall height of the side of the bowl from the bottom to the top edge of the ring is approximately 6 in, which understandably, might seem adequate height to prevent litter from being spilled over the side, if one has had little or no experience with cats . However, when it comes to selecting and preparing the spot they wish to use, and later covering up their business, cats are very energetic and fastidious about seeing that the job is done right from their perspective. 😼

The height of the side of the bowl should be increased from its current 6 in or so to at least 10 in if not more. At the current height, virtually all house cats can walk in and out of the box simply stepping over the side as though it's not even there. 🙀

Yes, it is true that increasing the height of the side that much would mean the cat would have to climb or jump a bit to get inside the box. But that is what cats do. In fact, it's their favorite pastime. 😺 So a 10-in high wall on the side of the litter box is no obstacle to any ordinary cat by any means. Even newly weaned kittens can scale an object of that height with little or no effort.Excellent product. Far superior to any other automated cat litter box. All of our cats adapted to it within hours of setting it up.

My only complaint would be that the side of the rotating bowl is not tall enough to stop litter from being kicked out. However I believe I can remedy that pretty easily with some help from Home Depot, i.e., a strip of plexiglass about four or five inches wide and thin enough to bend into a circle without cracking it. I will then attach this band of plexiglass near the top of the side using duct tape or some kind of contact cement or such. This should add enough height to the side to contain flying litter with minimal effort and no real changes to the product itself.

Until I can get this accomplished, it is noteworthy that the shape of the product after it is set up pretty much confines the cat using it to about a 12 inch long space on one side of the bowl, as the other side of the bowl is covered up by the conveyor that carries the clumps up to the retrieval bag after they are sifted out of the unused litter. As a result of this, virtually all of the litter that gets scratched out of the bowl lands in pretty much the same spot, making it fairly easy to clean up with a couple of passes of a stick type vacuum cleaner.

I am also very happy to report that this product has no kind of comb or rake being used to clean the litter as do most other automated litter boxes. Said rakes and combs get gummed up with clumping litter and become fairly useless after just a few passes through the litter.

This product operates by means of the rotating bowl forcing all of the litter through a grid, a little at a time. The unused litter continues on around the rotation path while the screen grid also guides the clumps into the bottom of the conveyor.

The user manual states that the bowl makes one complete rotation every 90 minutes. This means of course that all of the litter in the bowl is sifted through the grid once every 90 minutes as well. The litter in the bowl is also being constantly leveled out as the bowl rotates, despite how often your cats are scribbling their signatures into the litter.

The conveyor is also interesting. Rather than a belt or such, there are some stationary strips mounted on a gentle rise. The top of these strips is scrolled with a wavelike pattern to prevent the clumps from rolling or sliding back down. In between these strips are other identical strips which are not stationary. These strips move up and down in a circular motion, similar to that of a horse on a merry-go-round. These moving strips pick up the clumps at one point and set them back down on the other strips a little farther up the slope. Thusly, the clumps sort of climb the stairs to the drop-off point.

A very ingenious conveyor. Minimal moving parts and minimal likelihood of the conveyor becoming jammed up by clumps falling off the edge of the conveyor and getting wedged between a roller and a belt or suchlike.

Hats off to the manufacturer, PetSafe, for their innovative idea, and extremely competent engineering of the same. I would suggest to the designers a future revision of the product, simply adding about four more inches of height to the litter containment ring, which should not be at all difficult since said ring does not rotate with the rest of the bowl, i.e., the ring rests on top of the bowl, seated on slick nylon slides to minimize friction, so that only the ring itself would really need to be changed to add height.

When I purchased this unit, I recall reading in the hype that the bowl was deep enough to prevent litter from being tracked out of the bowl. Unfortunately, I don't think whoever wrote that statement, has actually had very many cats, if any, in his/her lifetime. 🤔 In fact, within a couple of hours of discovering the new litter box, my cats had deposited probably at least a quarter cup of litter in a circular area about 6 or 8 inches in diameter just outside of the ring.

The overall height of the side of the bowl from the bottom to the top edge of the ring is approximately 6 in, which understandably, might seem to be adequate height to prevent litter from being spilled over the side, if one has had little or no experience with cats . However, when it comes to selecting and preparing the spot they wish to use, and later covering up their business, cats are very energetic and fastidious about seeing that the job is done right from their perspective. 😼

The height of the side of the bowl should be increased from its current 6 in or so to at least 10 in if not more. At the current height, virtually all house cats can walk in and out of the box by simply stepping over the side as though it's not even there. 🙀

Yes, it is true that increasing the height of the side that much would mean the cat would have to climb or jump a bit to get inside the box. But that is what cats do. In fact, it's their favorite pastime. 😺 So a 10-in high wall on the side of the litter box is no obstacle to any ordinary cat. Even newly weaned kittens can scale an object of that height with little or no effort.

Only cats with severe disabilities, such as the loss of two or more limbs, would have a problem with a higher sidewall, and such cats would need special arrangements anyway, i.e., ramps leading into and out of the litter box or suchlike.

So please make that height adjustment to your product so that it lives up to the hype you have published on your sale page, and also please make a replacement ring available for those like myself who have already purchased the product as it is. You have already created an exceptional product. Making that adjustment to what you are currently marketing would make it just about perfect. 😏 😸.
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Dax Marek Westerman
1.0 out of 5 stars Great while it lasted; designed to wear out
Reviewed in the United States on November 14, 2022
Size: MediumVerified Purchase
This device didn't fail until last month (one year anniversary, go figure). I want to say at the outset that I was *extremely* happy with this device (while it worked). It performed so well, I could almost forget about the onerous cat-box chores.

That said, I had the same reported failure in that the plastic cog that delivers power from the motor to the litter tray wore out. Unfortunately, I didn't hear the noise that I now know signifies teeth skipping. My cat, however, did notice. I figured that out when I put him near it, it made a knocking sound, and he ran away all freaked out. Apparently, that noise was enough to spook him. He decided instead to start abusing a corner in the room behind some furniture, which he soaked. I had to tear up that part of the carpet.

Some points to consider:

- I have low-dust litter, per directions, and it still collected absolutely everywhere inside the assembly. This was after my practice of taking out the collection bin and shoving a vacuum hose in there periodically. I took the device apart to try to fix it, and I found absolute sand dunes of litter and the large white cog stripped out.
- There was even gunk caked in the teeth of the cogs. It would have been better to reverse the transmission wheel to let dust fall through to the floor than have a design where it was guaranteed to gather dust into the assembly. Even a little sweeper brush against the cogs would have been better than just waiting for it to fail.
- There has to be a pretty significant amount of torque being applied to keep the litter tray moving, and a plastic cog against the smaller metal transmission cog isn't going to cut it. This will fail, and unless one is inclined to take it apart, you're either faced with hassling with a warranty claim or throwing your $130 away.
- If you cat is easily freaked out, this might not be the litter box for you.

All that to say I was very satisfied with this device until I realized I had been sold something with a guaranteed fail date and had to deal with a subsequent carpet replacement.

Not happy.
2 people found this helpful
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Sophie
3.0 out of 5 stars Customer Service Saves It
Reviewed in the United States on October 14, 2020
Size: MediumVerified Purchase
Prior to purchasing this box, we owned an Arm&Hammer version that lasted us 3 years and was still going strong! we didn't want to have to move from FL to OK with a used litter box, so opted to toss it and start fresh after the move...HUGE mistake on our part as they were discontinued,by that point.
Initially I wanted to give this a 5 star review, but just had a few issues in the beginning getting the bin to stay in place...then more issues arose.
We purchased this in Nov 2018, and by July 2019 the thing was inoperable. Customer Service deemed it a motor issue and sent us a replacement motor, but it didn't fit. They then sent us an entirely new box, free of charge. I made sure to remove the bowl, get any and all debris from the crevices, and vacuum it all out at every change (which I do weekly with 1 cat). By April 2020, the second box went out...same issues as before. After going through the Q&A, Customer Service sends us ANOTHER replacement!
Now, don't get me wrong, I'm extremely thankful that they have sent us replacements, but it is still frustrating to experience all the issues. We now have our 3rd box and haven't even come up on 2 years...it doesn't hold a light to our Arm&Hammer box, and we are extremely sad that they no longer make them.
On top of all this, I clean our box every Thursday (trash comes Friday morning here), use litter deodorizer, and the carbon filter and still the smell is back by Monday :/
When this one dies, and I'm sure it will soon (#1 lasted 8 mos, #2 lasted 9 mos, have had #3 is at 6 mos so far), I plan to spend the money and get a litter robot. If it weren't for Customer Service, this thing woukd get 1 star...but thanks to,their due diligence I give it 3. Planned to do 4, but I just can't see giving this product a high rating. The customer service team, though, they get 5 stars!!
4 people found this helpful
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B and T
4.0 out of 5 stars upgraded version works and last as good as old one but you have to maintain it! still a godsend!
Reviewed in the United States on August 24, 2020
Size: MediumVerified Purchase
You can read my reviews on the old version... this new upgraded version does all the things that the old one does. We've been using this brand a couple years and the motor finally gave out last week August 2020. I will have to see if I can order a replacement... about $20 on the old one... have to do some searching on pet-safe...
I have 3 of these units with 3 large male main coons ... it takes about 12 days to fill them up without emptying the kitty poo bin... usually a weekly dump is more than fine... IMPORTANT use quality clumping litter or you will not be happy with this and the extra maintenance needed to keep it running smooth. We use the black label tidy cat multi cat blend. about $9-19 dollars depending on the size 8-15# boxes ... these will last about 2-3 weeks....
IMPORTANT! every 2 months we dis assemble the units and hose out the inner pan... the fine dust in the litter will turn into a litter cement mix that will RUIN the motor fast if you don't take care of this problem... a simple hose out clean and dry will make it good as new...and buy a good timer 4 times clean for a day for about an hour cycle each will keep it plenty clean and make the motors last years compared to 24/7 operation that these units hand grenade the motors in about 1 year of use....better to get the $9 timer to fix this...
We also vacuum out the fine dust out of the inner wokings but be care ful you can suck the little roller wheels off that supprt the litter pan...and you'll have to go digging them out of the vac...BLECH! trust me not fun! so be wary of the plastic wheels on the pan support if you choose to do this...Also make sure you keep track of the assembly bolts (2 of them) for the poo conveyor as they like to fall out into the catch tray and you might mistakenly throw them out when you have to do this maintenance mentioned above... you can buy replacements on amazon but it will take a few days of down time to get to you... they are like $2 for a set of 4.
STILL a godsend for time this frees up your life and not choking on kitty poo dust scooping the old way... great for vacation time too if you have one of the wi fi auto matic feeders... and water supply you could feasibly leave kitty for a week. and they'd be fine. When we left on vacay we set a ring camera up by litter and food area and controlled it from 3000 miles away...and then checked on cameras how kitties were doing...we had a cat sitter...but they only were able to check in every few days.... cats were fine! we were gone 2 months total...but were able to interact a little on cameras.
Still best 99 dollars ever spent to free up time ...less time pooper scooping...more time playing! If you do a little maintaining it works fine...
REMEMBER ! if it starts making little clicking noises take it apart and check the motor area for litter that spills down and clean out the litter cement residue buildup for years of reliable service...

update 2/14/22 happy valentines! ots still going strong...no lower star ratings and a little caveat discovered...make sure all poo debris are put of back of unit where the carch tray connects....if its not "just right" the catch tray will not lock in properly and you will constantly get a glashing blue light error instead of green "good to go" light....you can get it with some wiggling of the tray....but if small bits of debris have gotten behind it it can be a headache if you dont notice it....and it will error a few minutes later with blue light...and Not operate properly....
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Wendy A
1.0 out of 5 stars If you are looking for quiet, look elsewhere. Sometimes improvements don't make a thing better.
Reviewed in the United States on August 19, 2020
Size: MediumVerified Purchase
The media could not be loaded.
4.5 stars on the original model 1 stars on the "improved" model (stopped working in 6 months)
We purchased the original model (December 2019) and the "improved" model (July 2020) at different times.

We've been using the older version for months and are very happy with it. The motor noises are really quiet. On the older version, the position of the conveyor is closer to the side of the bowl and effectively gets almost all of the clumps. Once a week, I would recommend doing a quick scrape around the side edges. The system leaves about 1/4 of an inch of dried clay. We put it on a plug timer so that it cycles only once every 4 hours. We wanted a second one but were only able to purchase the "new and improved model."

The new model has a built in timing cycle via a gear featuring a section without teeth. This model sounds like an episode of Scooby-Doo or Paranormal Witness. It creaks and moans with every on cycle. It engages on with a clunk that sounds like a heavy book tossed on the floor. It proceeds through the on cycle like opening a creaky door and lasts longer than the most suspenseful part of a horror B-movie.

We've used several different kinds of litter of varying weight and size. We've tried filling it to the full line and filling it at half full. The noises continue. The conveyor and bagging processes are nice. But, if you want something that works quietly in the corner, this is NOT what you want.

UPDATE (January 2021)
The newer version of this model has now started skipping teeth and popping the gears. We are within the year warranty. We've begun the phase of the flashing red light. Additionally, with the "better" positioned conveyor we have to disassemble the system and scrape a 1.5 inch wide and 1 inch deep solid clay ring around the edge of the bowl at least twice a week. (Almost every time we empty the bin, which is every other day.) Basically, we have to scrape and sift this model every time we change the bag. That defeats the purpose of an automatic system. DO NOT PURCHASE this version of the system. If by some miracle you can find the original version, I do recommend it. If not, keep looking. The concept of this is wonderful. However, the execution of it makes this version not a practical functioning option.
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cg49me
2.0 out of 5 stars Recommend Looking Elsewhere
Reviewed in the United States on November 22, 2018
Size: MediumVerified Purchase
After five years of manual scooping, I decided to jump into the world of automated feline waste disposal. A buddy of mine has had the previous version of this litter box for about a year, and he loves it. This was enough for me to give it a shot. The only thing he mentioned as far as potential negatives is the possibility for the motor to burn out, as stated in comments and reviews by many other users. The solution to this is simple - use an outlet timer (much like what you might use for Christmas/holiday lights) so that the litter box is only in operation about 50% of the time.

This newer version has a timer built in - I believe it runs for 90 minutes, then takes a break for an equal amount of time. In addition, it features a slot for a carbon filter over the waste bin to help reduce odors.

Mine basically worked right away. I initially had a problem with the "box" not properly spinning (I could hear the drive gear "popping" as it tried to rotate the box), but this was my fault due to piling in too much litter to begin with. Once I removed some and got it down around the indicated line, the litter box was running just fine. It's super silent when running (the only sound I notice is when the litter sifts and falls through the back side of the deflector arm leading into the ramp), and my cats, at least, took to it with no issues.

*** UPDATE ***

Well, after about a week, I started experiencing the blinking red light, similar to other reviewers. This indicates a problem with the bowl motor. A little bit of observation showed that, indeed, after a few minutes following connection of the power cord, the bowl would hang up, and I would hear the "popping" sound that I mentioned in my initial review. If I gave the bowl a manual assist, it would actually resume turning for a few more minutes before eventually ending up in the same state. After a few minutes of not being able to rotate, the control board evidently turns the bowl motor off completely until a power cycle is performed.

As an electrical engineer by profession, I have a habit of taking my apparently slightly non-operative devices, tearing into them to see how they function, and more often than I care to admit, rendering them permanently non-operative. However, I do have a success rate to speak of, so I decided to start digging.

Before proceeding, I must preface by stating that all of the below is, without a doubt, 100% warranty-voiding. Use appropriate discretion if you choose to reproduce any of my efforts.

To begin with, it was apparent that the drive gear beneath the bowl was simply having problems turning the bowl itself. There are small plastic wheels located in the bottom of the bowl housing to help keep the bowl spinning freely, but the bowl also makes contact with the center peg/axle of the housing. I first applied a solution that has proven fruitful in many other instances in my life: lube. I used some general purpose automotive grease on all of the small wheels, and around the bottom of the center peg. This definitely improved the situation, but after a long enough wait, I'd still end up with the blinking red light.

Next up, I disassembled the drive gear housing. Aside from the large gear that's visible at the bottom of the bowl housing, there's a smaller intermediate gear with a tab that actuates a small switch as it spins (this is how the controller "knows" if the bowl isn't spinning) and the drive motor. On closer inspection, I could see where the tips of the teeth on the intermediate gear had been worn down a small amount. The "popping" sound I'd been hearing when the bowl quit rotating was, in fact, the tiny gear on the drive motor shaft slipping past the teeth of the intermediate gear. The compounding problem is that the overall issue of the bowl not spinning is simply exacerbated by this behavior, as it makes it progressively harder for the motor gear to deliver power to the intermediate gear if it's also wearing down the intermediate gear's teeth in the process.

The fact that these two gears were slipping past each other led me to believe that their teeth weren't really engaging as well as they could have been. Sure enough, removing the screws securing the drive motor, I could push it a small amount further into the intermediate gear. To boot, the shape of the teeth on the drive motor gear don't match up perfectly with the teeth on the intermediate gear (though, mechanics not being my area of expertise, this might be intentional). I thusly modified the drive gear housing such that I could mount the drive motor slightly closer to the intermediate gear in order to get better tooth engagement. This involved sanding/snipping some of the locating tabs, filling one of the factory screw holes (epoxy would have been perfect; I used J-B Weld because I had some handy), drilling a new screw hole (I started with a 1/16" bit and stepped up to a 3/32" bit), then re-mounting the drive motor. After re-assembling everything, and adding a little more lube to the wheels and center tab of the bowl housing, my modifications seemed to prove effective. It's only been a few hours since I put everything back together, but I've had a solid green light and a constantly rotating bowl during that time (excepting, of course, the periods when the built-in timer shuts things down).

I've understandably knocked a couple of stars off my initial rating. The concept of this automatic litter box is great, and the waste conveyor system works perfectly out of the box. However, there's clearly room for further improvement.

*** UPDATE ***

Unfortunately, I've got to knock off another star, and admit that I'm giving up on this particular automatic litter box.

The short version is that I've been through two of these boxes now, and am continually encountering failures of some kind. The latest is that the bowl motor has developed a screeching/rubbing sound that's loud enough to keep me up at night.

The overall concept is solid, but cheap components and poor design decisions have me now looking to other manufacturers.
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cg49me
2.0 out of 5 stars Recommend Looking Elsewhere
Reviewed in the United States on November 22, 2018
After five years of manual scooping, I decided to jump into the world of automated feline waste disposal. A buddy of mine has had the previous version of this litter box for about a year, and he loves it. This was enough for me to give it a shot. The only thing he mentioned as far as potential negatives is the possibility for the motor to burn out, as stated in comments and reviews by many other users. The solution to this is simple - use an outlet timer (much like what you might use for Christmas/holiday lights) so that the litter box is only in operation about 50% of the time.

This newer version has a timer built in - I believe it runs for 90 minutes, then takes a break for an equal amount of time. In addition, it features a slot for a carbon filter over the waste bin to help reduce odors.

Mine basically worked right away. I initially had a problem with the "box" not properly spinning (I could hear the drive gear "popping" as it tried to rotate the box), but this was my fault due to piling in too much litter to begin with. Once I removed some and got it down around the indicated line, the litter box was running just fine. It's super silent when running (the only sound I notice is when the litter sifts and falls through the back side of the deflector arm leading into the ramp), and my cats, at least, took to it with no issues.

*** UPDATE ***

Well, after about a week, I started experiencing the blinking red light, similar to other reviewers. This indicates a problem with the bowl motor. A little bit of observation showed that, indeed, after a few minutes following connection of the power cord, the bowl would hang up, and I would hear the "popping" sound that I mentioned in my initial review. If I gave the bowl a manual assist, it would actually resume turning for a few more minutes before eventually ending up in the same state. After a few minutes of not being able to rotate, the control board evidently turns the bowl motor off completely until a power cycle is performed.

As an electrical engineer by profession, I have a habit of taking my apparently slightly non-operative devices, tearing into them to see how they function, and more often than I care to admit, rendering them permanently non-operative. However, I do have a success rate to speak of, so I decided to start digging.

Before proceeding, I must preface by stating that all of the below is, without a doubt, 100% warranty-voiding. Use appropriate discretion if you choose to reproduce any of my efforts.

To begin with, it was apparent that the drive gear beneath the bowl was simply having problems turning the bowl itself. There are small plastic wheels located in the bottom of the bowl housing to help keep the bowl spinning freely, but the bowl also makes contact with the center peg/axle of the housing. I first applied a solution that has proven fruitful in many other instances in my life: lube. I used some general purpose automotive grease on all of the small wheels, and around the bottom of the center peg. This definitely improved the situation, but after a long enough wait, I'd still end up with the blinking red light.

Next up, I disassembled the drive gear housing. Aside from the large gear that's visible at the bottom of the bowl housing, there's a smaller intermediate gear with a tab that actuates a small switch as it spins (this is how the controller "knows" if the bowl isn't spinning) and the drive motor. On closer inspection, I could see where the tips of the teeth on the intermediate gear had been worn down a small amount. The "popping" sound I'd been hearing when the bowl quit rotating was, in fact, the tiny gear on the drive motor shaft slipping past the teeth of the intermediate gear. The compounding problem is that the overall issue of the bowl not spinning is simply exacerbated by this behavior, as it makes it progressively harder for the motor gear to deliver power to the intermediate gear if it's also wearing down the intermediate gear's teeth in the process.

The fact that these two gears were slipping past each other led me to believe that their teeth weren't really engaging as well as they could have been. Sure enough, removing the screws securing the drive motor, I could push it a small amount further into the intermediate gear. To boot, the shape of the teeth on the drive motor gear don't match up perfectly with the teeth on the intermediate gear (though, mechanics not being my area of expertise, this might be intentional). I thusly modified the drive gear housing such that I could mount the drive motor slightly closer to the intermediate gear in order to get better tooth engagement. This involved sanding/snipping some of the locating tabs, filling one of the factory screw holes (epoxy would have been perfect; I used J-B Weld because I had some handy), drilling a new screw hole (I started with a 1/16" bit and stepped up to a 3/32" bit), then re-mounting the drive motor. After re-assembling everything, and adding a little more lube to the wheels and center tab of the bowl housing, my modifications seemed to prove effective. It's only been a few hours since I put everything back together, but I've had a solid green light and a constantly rotating bowl during that time (excepting, of course, the periods when the built-in timer shuts things down).

I've understandably knocked a couple of stars off my initial rating. The concept of this automatic litter box is great, and the waste conveyor system works perfectly out of the box. However, there's clearly room for further improvement.

*** UPDATE ***

Unfortunately, I've got to knock off another star, and admit that I'm giving up on this particular automatic litter box.

The short version is that I've been through two of these boxes now, and am continually encountering failures of some kind. The latest is that the bowl motor has developed a screeching/rubbing sound that's loud enough to keep me up at night.

The overall concept is solid, but cheap components and poor design decisions have me now looking to other manufacturers.
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Smoothie
5.0 out of 5 stars 4.5 rating, 5 cats & 3 boxes, good after troubleshooting issues
Reviewed in the United States on November 18, 2018
Size: MediumVerified Purchase
The media could not be loaded.
Short: it’s pretty good system after you figure out right litter, automation of cleaning, and accidental turn off.
Long:
Litter: It was a nightmare to clean and maintain the first time I got it. I’ve had to return one because motor gave out. Clay clumping litter isn’t good, it needs 3-4 inches, while litter boxes can handle about 2. Cats dig, and pee would stick to the bottom in need of hard scrubbing off cement like stuff weekly, defeating self cleaning idea. I went through like 10 different litters , clay, wood, and whatever worlds best is made of. Worlds best litter only needs 2 inches to be effective, doesn’t stick to the tray. The pee clumps is fragile, but good enough for the system, but I wouldn’t try to sift it manually. Now that I found perfect litter for the system I only need to add more litter, and once in a while dismantle the system to get dust off the gears.
Training: in addition to not cleaning old box, leave this unplugged and turn it on to self clean manually once kitty used it. Have it on after you remove old one. Your fur baby needs to get used to weird shape of the box, and if it’s humming they’ll go back to messy one for longer. Keep kitty out of the bedroom until you are sure it’s ok with the new system and go slow. Sudden changes can make her pee next to you because of stress.
Shut offs: it will turn off if the bucket isn’t flush or lid a bit up, I hot glued a push down button on the old version because lid would move up too easily. The escalator is pretty safe even without the lid. I have to check on the bucket since I have a kitty that likes to cover up and snugs waste bucket out by pulling the bag, happens more on the new system.
Litter overflowing issues: number one cause is bad litter. Clay would stick to the system too much, causing sifting motor to give out or gears getting stuck. And I went through like 5 different clay litters, they will make too much maintenance for this system. Wood clumping litter was nice and easy for the system, but it would fluff too mush and fly all over the place (would smell nice though). Worlds best litter has no overflow issues, unless the elevator motor gives out. It does have a yeasty smell, but unlike scented clay I’m not allergic to it, did have allergies to dust and smell of other litters (except the natural wood).
Comparing old and new version:
I’m using same litter, and as you can see in the picture it’s a bit piling up. Had it few days and it seems to be cleaning ok despite this.
The lid got shorter and tray perpendicular versus rounded, which gives more surface area for cat and litter volume. No fill line on new system, so the pile up could be due to me eyeballing too much litter. New system comes in snap on pieces, while old one is a one molded part. I think it will make it easier for once a month de dusting.
I wish the tray was a bit taller, there were accidents when kitty’s ass was over the tray railing and poop, and once pee ended up on the other side. I was going to switch to all natural pellets litter box with pad for pee on the bottom, less mess, but after trying this system I hated the idea of my cats stepping on poop in between my cleanings, so they got tossed (still have a bunch of overpriced pads lol). I had two of old versions servicing 5 cats, while I was waiting for new preorder to arrive (had to give it a trial period before reviewing). Minimal litter waste, I change buckets twice a week on trash days. Keep in mind that your kitty might stop burying poop, not an issue for me since I’m not going back, got too lazy.
On the last note: I got timers for my 2 old boxes, new one is supposed to be automatically on/off for 30 minutes can’t tell if I can monitor/adjust it. The light is awesome, it let me know twice already that something is off, bucket was moved out of place.
Conclusion: it took a lot of trial and error to get this perfect, almost gave out on it and did a pellet system. However, I’m so used to not having to clean boxes daily (or more). And just the fact or removing trash bags twice a week, instead of sifting poop is priceless. Unlike other systems you don’t have to keep on paying for overpriced pads, pellets, or bags. If you have a small cat, and not sure about this I’d recommend buying old version (half the price now) & worlds best litter as trial.
I had a tiny Scottish fold girl, larger raga muffin boy, they have 3 babies that seemed to grow small, med, large pace. Accidents are decreasing the longer I have these, as kitties get used to fitting in, it will be 6 stars once the total height is a bit higher to accommodate larger cats from having tush over railing accidents.
Hope this write up helps someone make a right decision 😸
Ps: the video is after morning bathroom rush, as you can see both rotating at barely noticeable pace. There is a little litter on the floor from digging (last few days, I’m lazy now lol), but it’s pretty much same spill amount I had in extra large litter box containing clay litter, that could cling to my flufficans all the way to living area or even bedroom🙀
Update:
As soon as I posted ‘no problems review’ the box started making clicking noise. Soon after it stopped rotating.
I’ve trouble shot the box and turns out that the issue is with the new click it together base. The connection snaps create direct tunnels to the base motor from the top of the escalator where waste is dropped into the bin.
I’ve tried to clean the gears as much as possible, but the dust really got inside the mechanism and it got noisy within a day.
After amazon provided replacement I’ve put tape over the openings, and a little button over bin sensor (which is inefficient with basket+plastic bag). Had this setup close to a month now without issues.
Also, found litter level it’s in the side of the tray, when I was used to look at the center in the old version.
If you don’t like to tinker and de dust this once in few months it may not be a system for you, since gears + litter and dust can cause issues.
Personally, I don’t mind deep cleaning this once in a while versus having to shovel regular boxes daily. Considering that I recently caught myself forgetting and changing bags once a week, that’s very little work for having 5 cats.

For the developers: some updates are good like all around litter guard, shorter and more secure top, and easily removable escalator for cleaning and integrated timer.
However, the snap on base design has a major flaw: creating dust channels between where waste drops into the basket and escalator towards the bottom motor. It seems like a waste to have this malfunction since there is nothing wrong with the motors and gears themselves.
Customer image
Smoothie
5.0 out of 5 stars 4.5 rating, 5 cats & 3 boxes, good after troubleshooting issues
Reviewed in the United States on November 18, 2018
Short: it’s pretty good system after you figure out right litter, automation of cleaning, and accidental turn off.
Long:
Litter: It was a nightmare to clean and maintain the first time I got it. I’ve had to return one because motor gave out. Clay clumping litter isn’t good, it needs 3-4 inches, while litter boxes can handle about 2. Cats dig, and pee would stick to the bottom in need of hard scrubbing off cement like stuff weekly, defeating self cleaning idea. I went through like 10 different litters , clay, wood, and whatever worlds best is made of. Worlds best litter only needs 2 inches to be effective, doesn’t stick to the tray. The pee clumps is fragile, but good enough for the system, but I wouldn’t try to sift it manually. Now that I found perfect litter for the system I only need to add more litter, and once in a while dismantle the system to get dust off the gears.
Training: in addition to not cleaning old box, leave this unplugged and turn it on to self clean manually once kitty used it. Have it on after you remove old one. Your fur baby needs to get used to weird shape of the box, and if it’s humming they’ll go back to messy one for longer. Keep kitty out of the bedroom until you are sure it’s ok with the new system and go slow. Sudden changes can make her pee next to you because of stress.
Shut offs: it will turn off if the bucket isn’t flush or lid a bit up, I hot glued a push down button on the old version because lid would move up too easily. The escalator is pretty safe even without the lid. I have to check on the bucket since I have a kitty that likes to cover up and snugs waste bucket out by pulling the bag, happens more on the new system.
Litter overflowing issues: number one cause is bad litter. Clay would stick to the system too much, causing sifting motor to give out or gears getting stuck. And I went through like 5 different clay litters, they will make too much maintenance for this system. Wood clumping litter was nice and easy for the system, but it would fluff too mush and fly all over the place (would smell nice though). Worlds best litter has no overflow issues, unless the elevator motor gives out. It does have a yeasty smell, but unlike scented clay I’m not allergic to it, did have allergies to dust and smell of other litters (except the natural wood).
Comparing old and new version:
I’m using same litter, and as you can see in the picture it’s a bit piling up. Had it few days and it seems to be cleaning ok despite this.
The lid got shorter and tray perpendicular versus rounded, which gives more surface area for cat and litter volume. No fill line on new system, so the pile up could be due to me eyeballing too much litter. New system comes in snap on pieces, while old one is a one molded part. I think it will make it easier for once a month de dusting.
I wish the tray was a bit taller, there were accidents when kitty’s ass was over the tray railing and poop, and once pee ended up on the other side. I was going to switch to all natural pellets litter box with pad for pee on the bottom, less mess, but after trying this system I hated the idea of my cats stepping on poop in between my cleanings, so they got tossed (still have a bunch of overpriced pads lol). I had two of old versions servicing 5 cats, while I was waiting for new preorder to arrive (had to give it a trial period before reviewing). Minimal litter waste, I change buckets twice a week on trash days. Keep in mind that your kitty might stop burying poop, not an issue for me since I’m not going back, got too lazy.
On the last note: I got timers for my 2 old boxes, new one is supposed to be automatically on/off for 30 minutes can’t tell if I can monitor/adjust it. The light is awesome, it let me know twice already that something is off, bucket was moved out of place.
Conclusion: it took a lot of trial and error to get this perfect, almost gave out on it and did a pellet system. However, I’m so used to not having to clean boxes daily (or more). And just the fact or removing trash bags twice a week, instead of sifting poop is priceless. Unlike other systems you don’t have to keep on paying for overpriced pads, pellets, or bags. If you have a small cat, and not sure about this I’d recommend buying old version (half the price now) & worlds best litter as trial.
I had a tiny Scottish fold girl, larger raga muffin boy, they have 3 babies that seemed to grow small, med, large pace. Accidents are decreasing the longer I have these, as kitties get used to fitting in, it will be 6 stars once the total height is a bit higher to accommodate larger cats from having tush over railing accidents.
Hope this write up helps someone make a right decision 😸
Ps: the video is after morning bathroom rush, as you can see both rotating at barely noticeable pace. There is a little litter on the floor from digging (last few days, I’m lazy now lol), but it’s pretty much same spill amount I had in extra large litter box containing clay litter, that could cling to my flufficans all the way to living area or even bedroom🙀
Update:
As soon as I posted ‘no problems review’ the box started making clicking noise. Soon after it stopped rotating.
I’ve trouble shot the box and turns out that the issue is with the new click it together base. The connection snaps create direct tunnels to the base motor from the top of the escalator where waste is dropped into the bin.
I’ve tried to clean the gears as much as possible, but the dust really got inside the mechanism and it got noisy within a day.
After amazon provided replacement I’ve put tape over the openings, and a little button over bin sensor (which is inefficient with basket+plastic bag). Had this setup close to a month now without issues.
Also, found litter level it’s in the side of the tray, when I was used to look at the center in the old version.
If you don’t like to tinker and de dust this once in few months it may not be a system for you, since gears + litter and dust can cause issues.
Personally, I don’t mind deep cleaning this once in a while versus having to shovel regular boxes daily. Considering that I recently caught myself forgetting and changing bags once a week, that’s very little work for having 5 cats.

For the developers: some updates are good like all around litter guard, shorter and more secure top, and easily removable escalator for cleaning and integrated timer.
However, the snap on base design has a major flaw: creating dust channels between where waste drops into the basket and escalator towards the bottom motor. It seems like a waste to have this malfunction since there is nothing wrong with the motors and gears themselves.
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Greg
3.0 out of 5 stars Works great, when it works
Reviewed in the United States on January 23, 2020
Size: MediumVerified Purchase
To summarize I actually got so frustrated with this I smashed it up on my driveway. Now then let's explain why that happened.

I purchased this box, the first version when they came out on Amazon and it worked flawless for about a week. It does an amazing job of maintaining the litter till it's time to change the litter. Changing the litter is effortless and usually a dry scrub brush will take care of anything that might be stuck on the conveyor. I was quite pleased that it was up to the task of 2 cats.

Now the down side. If your cats are even the slightest bit messy with their litter it will cause this thing to fail. The main problem is that litter dust falls into the bowls turning gear and strips away at the plastic gears that turn the bowl while it's cleaning. I tried all sorts of things to prevent this from happening but the fact is that unless the company decides to use metal gears this thing will not stand up to long term use.

Now then after my intial problems I did contact the company and they did send me a new gear that had been almost completely sheered away. They also told me to make sure I regularly vacuum out the opening where the gear was....... That's not the point of this litter box. It's a self cleaning box. If I have to remove the bowl, which is no quick job, and clean out the gear then I might as well get a sifting cat box. I replaced the gear and about 2 weeks later the bowl stopped turning and I find it has sheered off again due to dry litter bits falling into the gear well.

Contacting them again they did mention a new box that would fix this issues. A new design. I decided to spend the money and buy version 2 as I was hoping the problems truly were fixed. The second box lasted about 3 weeks before the dreaded gear slap started to happen. It's true they did improve on the design but not enough to prevent dust from falling into the gear well. 2 of the teeth broke off the gear and when it reached that point it would no longer turn.

Another round of emails, another set of gears and another hour replacement it was back up and running...... For 2 days. My kids called me at work telling me that the litter box was making a banging sound every few seconds. I told them to unplug it and upon inspect I found more of the same. Litter bits fell into the gear well and sheered off a few of the teeth.

It was at this point, after 2 of these boxes, about 5 hours of labor, and an email telling me I didn't install the gear properly that I just gave the box a quick end out in the driveway.

The bottom line is that when it works, it works great. Changing the litter is fairly easy and as long as the cats bury their business then you don't know or smell anything that's going on. On the other hand a simple flaw in the design allowing litter to fall into the gear well is what kills this machine. For a clean cat that isn't aggressive when burying the dooty it no doubt works wonderful.

At this point the company needs a way to better protect the bowls gear. Moving it more center of the bowl and having litter dust traps to prevent the litter from teaching the gear would help alot. Metal gears that are stronger and can not be sheered off like plastic would certainly help too. I would be willing to pay an extra 10 dollars for metal gears. Having a way for the dust to fall out of the gear tray rather than sit in the gear tray and just wreak havok would also help greatly be auwe once litter has fallen in there it is ground up into dust and either the litter survives or the gear survives the process.
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Courtney Anne Melchioris
3.0 out of 5 stars I loved this product for the 2 months it worked
Reviewed in the United States on December 7, 2022
Size: MediumVerified Purchase
This unit was fantastic, until it wasn't. When we first ordered this, I was so happy! It worked BEAUTIFULLY for roughly two months with no issues before the indicator light turned red (which means a problem with the conveyor motor). I reached out to PetSafe. They responded within a few days, which I was happy with. I was not however, happy with what they had to say. The email I received asked me a ton of questions, some which I felt were bait questions to void the warranty. They ended up sending me a replacement motor, which took me over an hour to install, which was pretty annoying. Once the new motor was installed, the light stayed green for about two minutes, and turned red again. I reached back out to them and they informed me that they no longer make this model of litter box. The rep said they would gladly send a different type of litter box. I could choose between the ScoopFree Automatic Litter Box(which has to be used with crystal litter trays that are pretty pricey if you aren't prepared to spend money on them), or a litter box that ISN'T automatic (...I purchased an automatic litter box and would not be happy with one that wasn't as a replacement. NO THANKS).

I explained to the rep that I was not prepared to come out of pocked for disposable litter trays and asked if they could help with extra litter trays, or even the reusable litter tray which is compatible with the unit they were offering (the reusable litter tray is $70 to purchase outright on amazon). The rep said they only needed to offer the "upgraded" litter box to fulfil the warranty, and they were not obligated to help with any other costs, however, they would give me a discounted price on the resusable tray if I call their 800 number ( I may end up doing this). They also let me know that if I set up the subscription online (for the crystal litter trays), I would get a 5% (Yes, FIVE percent) discount...

While they DID fulfill the warranty, I definitely don't feel very satisfied as a customer. i feel like I'm now going to have to come out of pocket each month to be able to use this replacement litter box, and I don't think they care. I purchased this unit because I wanted THIS unit. I spent hours of researching/ comparing automatic litter boxes (which I'm sure some of you can relate to!) before I decided to purchase this specific unit. Just kind of a bummer overall, I really wanted to love this.
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